We are committed to providing you with products that help you run pain-free and improve your quality of life. We believe in the effectiveness of our products, that’s why we are offering a 60-day guarantee from receipt of order.

How do I return?
Please email us at support@gostridea.com

What items are returnable?
- Items within 60 days of receipt
- Opened and unopened items
- Life-time protection warranty covers replacement, but is not refundable

How do I ship back my items?
Follow the instructions in your return email. Return shipping is your responsibility unless it’s a replacement case.

Received a damaged item?
Contact us within 7 days of delivery with description and photo/video.

Email subject: Damaged or Defective product
- Order No.
- Full name
- Description & media
- Contact email

We’ll cover shipping for replacements. If you opt for a refund instead, you cover the return shipping.

Can I exchange items?
Yes, for approved variants.

Our Delivery Issues Policy outlines the steps and guidelines for addressing any problems related to your order’s delivery.

Contact us:
Email: support@gostridea.com

Delivery Times:
- Standard: 14 business days
- Express: 7 business days (weekends excluded)

Lost/Stolen Items:
Please contact your carrier. We can’t guarantee refunds or replacements in such cases.

International Orders:
Delivery is not guaranteed. Customs fees may apply. We recommend using a third-party shipping service.

Late Deliveries:
5%–10% refunds depending on how late. Refused deliveries are not eligible for return/refund.

Tracking:
Provided within 48 hours after payment. Check spam folders as well.

Refunds are issued under specific conditions. Please read carefully.

Non-refundable items:
- Promotions, discounts, or free gifts
- Gift cards or downloadable items

Eligibility:
Our 60-day money-back guarantee applies to opened and unopened products. If unsatisfied, we’ll refund the full amount.

Refund options:
- Original payment method
- Store credit (if applicable)

Refund timing:
Once we inspect and approve the returned item, you’ll get your refund in 3–5 banking days.

Didn’t receive your refund?
1. Check your bank account
2. Contact your credit card provider
3. Contact your bank

If still unresolved, please contact us.

Prepaid card refunds: Must go to the original method. Closed/inactive accounts not supported.

Disclaimer: We reserve the right to update our policies.

Orders may be canceled within 24 hours — before shipping/processing begins.

Contact us:
Email: support@gostridea.com

Can I cancel my order?
Yes, within 24 hours. If the confirmation email has already been sent, it cannot be canceled or changed — even within that timeframe.

Wrong item/size/quantity?
Submit a modification request within 24 hours. Same condition applies — no changes if confirmation email has been sent.